SUPREME SCALING LLC - TERMS OF SERVICE

Effective Date: June 10, 2025

These Terms of Service ("Terms") govern your access to and use of Supreme Scaling LLC’s website and consulting services. By accessing or using our services, you agree to be bound by these Terms.

1. Scope of Services Supreme Scaling LLC ("we", "us", "our") offers strategic business consulting services, including a free initial consultation and the creation of tailored growth plans and consulting reports. We provide strategic insights and recommendations; however, we do not provide legal, tax, or financial advice.

2. Free Consultation We offer a free consultation to identify specific challenges or areas where your business may be held back from growing. This consultation is a discovery and assessment session. As no fee is collected for this service, it is not subject to any refunds.

3. Tailored Growth Plans & Consulting Reports (Paid Services)

3.1 Service Offering: Once we have identified a problem or opportunity during the free consultation, we may offer to develop a tailored growth plan or consulting report for your business and goals, outlining a strategic approach to address the identified issues and achieve growth. This is a paid service.

3.2 Payment & Delivery: You agree to pay the fees for these services as set out in our separate client contract. Our tailored growth plans and consulting reports will be delivered to you via email within one (1) week of receiving your upfront payment and all necessary information required from you to commence work.

3.3 Refund Policy for Paid Services: Due to the nature of our services, which involve the creation and delivery of proprietary analysis, strategic insights, and customized intellectual property (including, but not limited to, our tailored growth plans and consulting reports), our refund policy is designed to protect the value of the information provided.

• All Sales Final Upon Delivery: Once a tailored growth plan or consulting report has been delivered to you via email (as evidenced by our email system's delivery confirmation), all sales are final, and no refunds will be issued. This policy is in place because the value of our service is inherent in the immediate provision of unique, customized information and strategies. Once this information is received, it cannot be "returned," and its core value has been transferred.
• Pre-Delivery Cancellation: Should you choose to cancel your engagement for a tailored growth plan or consulting report before any work on the plan/report has commenced and before it has been delivered, you may be eligible for a refund of fees paid, subject to a 10% administrative fee. This applies only to the initial upfront payment if a separate delivery payment is scheduled. All cancellation requests must be submitted in writing via email to privacy@supremescaling.com within 24 hours of payment.
• Delivery Timeline Guarantee: We commit to delivering your tailored growth plan within one (1) week of your upfront payment and your timely provision of all necessary information required from your end. If, solely due to our failure, we are unable to deliver the plan within this guaranteed timeframe, you may request a full refund of any fees paid for that specific plan, provided the delay was not caused by factors outside our reasonable control (e.g., your failure to provide necessary information, force majeure events, or technical issues with your email receipt not attributable to us).

3.4 Payment Processing: Third-party payment processors (e.g., Stripe) handle all financial transactions under their own terms of service and privacy policies. All refunds, if applicable, will be processed back to the original payment method within 10 business days of approval.

4. Client Contract For all paid services, you will be required to execute a separate client contract. This contract will detail the specific scope of work, deliverables, payment terms, and any other project-specific conditions. In case of any conflict between these Terms of Service and a signed client contract, the provisions of the client contract shall prevail for that specific engagement.

5. Client Responsibilities & Conduct You agree to provide accurate, complete, and timely information necessary for us to perform our services. You also agree not to misuse our website or services, including but not limited to, interfering with our operations or attempting unauthorized access.

6. Intellectual Property All materials, including but not limited to, tailored growth plans, consulting reports, methodologies, templates, content, and website design provided by Supreme Scaling LLC, are our exclusive property or licensed to us. You may not reproduce, distribute, modify, or create derivative works from our materials without our explicit written permission.

7. Testimonials & Case Studies We may use client testimonials or develop case studies based on our work. Your business name and specific details will only be used with your express written consent. We do not guarantee specific results, as outcomes are dependent on various factors beyond our control.

8. Privacy & Data Your personal and business data will be handled in accordance with our Privacy Policy, which is available on our website at Privacy Policy. We use your data to provide and improve our services and for communication.

9. Limitation of Liability To the fullest extent permitted by law, Supreme Scaling LLC disclaims all warranties, express or implied, and shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of business, profits, data, or goodwill, even if advised of the possibility of such damages. If liability is imposed, it is limited to the lesser of $100 or the total fees paid by you in the past 12 months for the specific service from which the liability arose.

10. Termination We reserve the right to suspend or terminate your access to our services for any breach of these Terms, the client contract, or for any conduct we deem harmful to our business or other users, at our sole discretion.

11. Modifications We may update these Terms from time to time. Any changes will be effective immediately upon posting the revised Terms on our website. We will provide notice of significant changes on the site. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

12. Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in New Jersey.